Complaints

Unfortunately sometimes things happen that do not work out the way they should. If you have a complaint, please send me an email with your complaint to info@imbizi.com.

General terms and conditions with regards to complaints

Regarding delivered products:

1. If you are not satisfied with a delivery or if you have any questions regarding your order, you can always contact us by e-mail: info@imbizi.com.

2. Complaints about the execution of the agreement must be fully and clearly described and submitted to the entrepreneur within 5 days, after the consumer has discovered the defects.

3.     Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within 14 days with a confirmation of receipt and an indication when the consumer can expect a more detailed answer.

4.     If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.

5.     If a complaint handling does not lead to a solution, it is possible to register your dispute for mediation by the Geschillen Instantie Alternatieve Therapeuten (GAT) through https://gatgeschillen.nl/. Or send an e-mail to: info@gatgeschillen.nl with your complaint. You can also choose to register your dispute through the European ODR platform (http://ec.europa.eu/odr).

6.     A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing.

7.     If a complaint is acknowledged by the entrepreneur, the entrepreneur will replace or repair the products delivered free of charge, at his discretion.

Regarding delivered services:

8. The client is obliged to report complaints about the work performed to the therapist in writing no later than 30 days after discovery, but in any case within 60 days after completion of the work in question, failing which the right of the client to state that the activities not comply with the agreement will expire.

9. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure. The options for this are listed in paragraph 5 of this article.

Disputes

Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. Even if the consumer lives abroad. The Vienna Sales Convention does not apply.

In case a complaint can not be resolved to your satisfaction, it is possible to start a dispute process at Geschillen Instantie Alternatieve Therapeuten (GAT) via https://gatgeschillen.nl/. Or send an e-mail to: info@gatgeschillen.nl with your complaint.

As of February 2016 EU consumers can also register a complaint via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not being handled at any other platform, you are able to make use of this EU platform.

Professional Association

I am registered at the professional association of Collectief Alternatieve Therapeuten (CAT). Click here for further information.